If you are dissatisfied with an item purchased from our website you may return it to our Speedo South Africa office for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
Please note:
For hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.
NB Returns Department Closed for Festive Break
Please note that our returns department will be closed for the festive season from Monday 18 December - Wednesday 10 January 2024 and no returns or exchanges will be processed during this time.
You can courier your item to our warehouse (see below address ) but drop off will not be available.
How to log a return
We will gladly exchange or refund a product purchased from us, provided that it meets the below criteria:
there is valid proof of purchase, i.e. Speedo online order confirmation
it is within 30 days of the original purchase date
it is in its original packaging and condition and:
the product is unworn and unused
the product tag is still attached
the hygiene strip must still be in place
the security seal or shrink wrap is intact (if applicable)
includes all original accessories and/or parts (if applicable)
Start a return or exchange
Check that your product meets the exchange criteria set out above
Complete the below form and ensure all info has been provided:
What is a defective or damaged item
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Examples of this include poor stitching quality, incomplete items and poor quality fabric (not related to wear and tear or negligence).
The following are not regarded as defects:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from excessive chlorine exposure;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorised alterations to the product; and
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
How do I send the item back to Speedo?
Please note that the return of items to us is at your own cost.
You must contact us first to arrange a return or exchange before sending items to us.
Include a note detailing the return that includes your details and your web order number
Please wrap and package the product in a box that is suitable for transport by courier.
Easy ways to send items back to Speedo
Aramex Store to Door at PNP, Checkers or Fresh Stop
Buy a R99 sleeve from the counter
Add our returns address (see below) as the destination.
Drop the sleeve into the Aramex Drop Box and Aramex will deliver to Speedo
Email us the tracking number so we can look out for the parcel when it arrives
